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Unmanned Stores Might Be The Future – But It’d Be Nice If They Were Less Robotic
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Unmanned stores benefits
If all this sounds like an exercise doomed for retail failure, consider this – Jei Leong, general manager of Zipblinds Direct, says that business has been up by “70 to 80%” since the brand opened its unmanned store late last year.
Seniors apprehensive about unmanned stores
Bringing back the human touch
“Granted, our industry is different compared to convenience stores. People want to look at the product and consider before buying, so our showroom is making it easier for them to do that without the pressure of a salesman,” Jei adds.
Victor points to tech-free unmanned operations that can reduce the need for extra labour, or eliminate it entirely. “In the news lately, there have been cases of hawkers that allow customers to pay for their own food.”
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SilverStreak Editorial Team
SilverStreak Editorial Team
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